Return / Refund / Exchange

All returns must be authorized in advance via email.
No credit card or PayPal refunds can be issued after 30 days.

If you wish to return an item for a refund, please begin by sending an email with your request to: Mauiman@MauiShirts.com

EXCHANGE POLICY - There are NO FEES for exchanges, but You are responsible for the shipping cost to ship your exchange. Please include payment, (Priority Mail is $ 9.90), with your return package. We may call you or send you a PayPal invoice for these shipping costs if you do not include payment in your return shipment package. The shipping charges will be deducted from any exchange purchase.

You have up to 30 days after receipt of your purchase to exchange it for any alternate item/s of equal or greater value. Please note that promotional coupons and internet discount codes are not valid for exchanges.

• If you'd like to make an exchange, please begin by processing a new order.


• A new order number will be generated. The system is set up to offer free shipping for orders of $42 or more, but we do NOT offer free shipping for exchange purchases. PLEASE do not type in FREE into the coupon box if you are making an exchange purchase; you will delay the shipment of your exchange. We will attempt to call you to obtain the shipping charges or if your original order was paid with PayPal we will be send you an invoice for the shipping cost prior to shipment; usually $9.90 for Priority Mail.


• After you've chosen your exchange item/s, continue with the checkout process.



• Use our Special Instructions Box, located below the area where you type in your email address while checking out, to enter your original order number. This will enable us to easily match both orders for the refund.
  
• Please use the "Special Instructions Box" to enter any additional information you'd like to include such as, alternate print names or colors.
  

HOW TO SHIP YOUR RETURN

• You may choose any shipping carrier to send your returns. We are not responsible for lost packages containing your returns. (Recommended) A Delivery Confirmation Number provides the date and time your return was sent and when it was delivered to us. (Optional) Insurance provides indemnity coverage for lost or damaged packages.



• Upon returning your item/s, be sure to button up and fold the clothing as flat as possible when packing for the return.



• The U.S. Postal Service (USPS) offers free Priority Mail boxes and envelops. The least expensive and quickest method is to ship via USPS Priority Mail; 3 to 5 business days for us to receive your return. USPS First Class Mail can only weigh 13 ounces or less and may require up to two weeks to reach Maui. USPS Parcel Post could take up to 30 days or longer to reach Maui.

To speed up the time it takes to process your refund, please reference your Order Number in your box and/or on the outside of your box. Please include a copy of your packing slip if available.

• We understand some wrinkles and creases are expected, and cannot be avoided. However, a $7.50 handling, ironing steaming fee, per garment, will be deducted from your refund if your returned clothing is inappropriately sent back greatly wrinkled, crumpled and stuffed into the box or bag without any care. All we ask is that you send back your clothing in the same condition as it was sent to you. Consider that someone else will be purchasing the items that you are returning.




• Garments that have been worn or altered will not be eligible for a refund or exchange.




• Any return received in the following conditions will be considered worn merchandise (no refund can be issued) and will be shipped back to the customer at their own expense: washed, with make-up stains, smelling of cologne, perfume, tobacco odor, covered with pet hairs, or soiled in anyway.

  
  

• Please allow 3 - 5 business days for us to process your returns after the items are logged in. Refunds will be issued after we process your returns. Shipping and Handling charges are not refundable.

  
  



• No refund is offered if you receive our merchandise as a GIFT; only exchanges will be allowed.  A proof of purchase (5 digits MauiShirts.com order # or 17 digits Amazon.com Order ID Number) is needed to facilitate an exchange on MauiShirts.com.

  
  

• No refund is offered for Special Order items. No refunds can be offered for 5X & 6X Men's shirts. You may only exchange these sizes.

Refunds will be issued based on the original form of payment. Usually a refund will appear on your credit card statement within two to three business days after it has been processed. If your refund has not been recorded to your account within 15 working days, please call our toll free number 1-866-628-4626 to verify your refund. Please be sure to have your Order Number at hand.

• You may reclaim the 15% handling, processing, re-listing fees within 30 days after the date of your original order by making a new purchase and emailing mauiman@mauishirts.com to explain your circumstances.

  
  

• Merchandise Credits will have specific expiration dates. Each transaction is handled separately. Merchandise credits cannot be used for shipping charges. Please do not hesitate to call our toll free number if you have any questions.




• Shipping charges are not negotiable and non-refundable.

• If you received an item purchased at Mauishirts.com as a gift, you may exchange it for anything that is available on our website. An order number of the original purchase or email address from your gift-giver is needed to facilitate the exchange.




• Use the "Special Instructions" box of your new order to tell us that you are returning a gift. The refund from the original, gift, purchase will be issued to the new order; (your credit card).




• No refunds are offered for items received as gifts.

DEFECTIVE OR DAMAGED ITEM RECEIVED

• Every now and then the wrong item is packed and shipped; Also, It is rare, but sometimes a garment is shipped with a manufacturer's flaw; bad seam, loose button, unraveling thread, etc. MauiShirts.com will do its best to make it right without hesitation. Please send an email to: Mauiman@MauiShirts.com or call the toll free number for instructions on how to send your item back.




• MauiShirts.com, Inc. will refund your shipping cost as long as you ship the wrong or damaged item back to Maui via U.S. Priority Mail or First Class Mail. We will not refund the cost of the more expensive "Flat Rate Box" unless the return/s weigh over two pounds.
  
  MauiShirts.com will NOT pay shipping charges on items returned via, UPS or FEDERAL EXPRESS




• Obtain a Delivery Confirmation Number from the Post Office. Please email: Mauiman@MauiShirts.com the delivery confirmation number. The correct replacement or repaired item will then be sent to you at our expense.